SUPPORTS AND SERVICES

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CUSTOMER ALWAYS IS THE FOCUS OF OUR ATTENTION

The certainty of being understood and supported

Who else can guarantee such a service? For us, each client becomes “the” client. We don’t only provide the software but also offer a fully comprensive service:

TECHNICAL AFTER-SALES SERVICE

In addition to the purchase it is possible to sign up for a Software Upgrade and Support (SUS) contract ensuring professional service for installation and use problems.

When: Monday-Friday 10.00-13.00 14.00-17.00

How: Phone, Email, Web assistance.

Our technicians directly provide the assistance: no call-center, no waste of time. We take care of each request and the engineers who have created ESApro suite provide directly the assistance. In a few seconds they will be able to directly connect to your computer, provide a problem anaysys and take you through the correct procedures.


CONSTANTLY UPDATED SOFTWARE

SUS will give you the possibility to be up to date with the ever changing market upgrades by directly downloading all the innovations from our website.

 

TRAINING

Our qualified team can hold high quality training courses with particular regard to any specific problems of our clients.

Where: at customer office, in our premises, via web.

 

SIDE TO SIDE PROJECT DEVELOPMENT

We will support the client with all our technical resources throughout the start-up and the realization of pilot projects.
This is what sets us apart from the competition: constant and qualified technical assistance, high level training courses, technical consultancy provided by our expert designers.
In this way, we are able to ensure you higher levels of effiency and quality, rapid projects set and rapid return on investment.