SUPPORTS AND SERVICES

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THE CLIENT ALWAYS IS OUR MAIN CONCERN

The certainty of being listened at, understood and backed up

Who else can guarantee such a service? For us, every client becomes “the” client, and we offer a fully comprehensive service. Not only do we provide the software but we also offer:
 
TECHNICAL AFTER-SALES SERVICE

In addition to the purchase it is possible to sign up for a Software Upgrade and Support (SUS) contract ensuring professional service for any sort of installation, use and diagnostic problems that the client might have.

When: Monday-Friday 10.00-13.00 14.00-17.00

How: Phone, Email, Web assistance.

Our technicians directly provide the assistance: no call-center, no waste of time. We will directly take care of each request and the very designers who have created our products suite will provide the assistance. In a few seconds they will be able to directly connect to your computer, provide a diagnosis and take you through the correct procedures.


CONSTANTLY UPDATED SOFTWARE

SUS will give you the possibility to be up to date with the ever changing market upgrades by directly downloading all the innovations from our web-site.

 

TRAINING

Our qualified team can hold high quality training courses with particular regard to any specific problems of our clients.

Where: at the customer, in our premises, via web.

 

SIDE TO SIDE PROJECT DEVELOPMENT

We will support the client with all our technical resources throughout the start-up and the realization of pilot projects.
This is then what sets us apart from the competition: constant and qualified technical assistance, high level training courses, technical consultancy provided by our expert designers.
All this plus the usability of the programs ensure efficiency, procedure speed, and rapid return on investment.