Technical support & upgrades Technical support is given by phone, e-mail and remote assistance. All our customers strongly appreciate the unparalleled quality and punctuality of our service. Our technical staff is available over the working week for whichever question regarding the installation and use of our programs and for the diagnosis of files with problems of any kind. By means of the Software Upgrade and Support agreement (SUS) the customer has the guarantee of constantly keeping its ESApro software up to date and can access the technical support services. ESApro is constantly updated at every new release of AutoCAD and it is continuously enriched of new functions, new routines and new libraries of components. Being in constant touch with customers has proved to be very helpful for the implementation of the programs. Software upgrades which are released every month at least are available for downloading in the User Area. Training Training courses both on our own products as well as those we distribute are available in offer. Courses are held by technical certified personnel either at the ESAin head office in Genoa or on site all over the world. Pilot Projects As a completion of its services, ESAin has a team of skilled engineers supporting the customer during the start-up of the ESApro design system. In the past years we have been co-operating with some of our customers to the development of pilot projects. What above described, the punctual technical support, the high level of the training courses and the advice of plant design experts together with the ease of use of ESApro, guarantees an effective start-up of the system and an high return on the investment.